Return Policy

Sugar Plum Scrubs Return Policy

At Sugar Plum Scrubs, we are committed to creating high-quality, natural products that bring you joy and satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:

Satisfaction Guaranteed

We stand by the quality of our products and want you to feel confident about every purchase. If you’re not fully satisfied, we offer a hassle-free refund process.

Return and Refund Eligibility

To be eligible for a refund, please make sure that:

  • The product was purchased directly from our website at www.sugarplumscrubs.ca or at one of our official vendor markets.
  • Your request for a refund is submitted within 30 days of the purchase date.

How to Request a Refund

  1. Email Us:
    Send an email to support@sugarplumscrubs.ca with the subject line "Refund Request."

  2. Provide the Following Information:

    • Order Number or Proof of Purchase (receipt or confirmation email).
    • Photo of the Product: Attach a clear photo of the product to help us understand the reason for dissatisfaction.
    • Reason for the Refund Request: Briefly explain why you’re not satisfied. This feedback helps us improve our products and services.

  3. Our Review Process:

    • Once we receive your request, our team will review the details and contact you within 3 business days.
    • If your request meets our criteria, we will issue a refund to your original payment method or provide a replacement product if preferred.

Important Notes

  • Shipping Costs: Shipping fees are non-refundable. The refund amount will apply to the product cost only.
  • Processing Time: Please allow up to 7 business days for the refund to appear on your payment method.
  • Policy Limitations: We reserve the right to decline refund requests that do not meet the above criteria or in cases of suspected abuse of the Satisfaction Guarantee policy.

Thank you for choosing Sugar Plum Scrubs. We appreciate your trust and value your feedback as we work to bring you the best in natural skincare.

Contact Us
If you have any questions or concerns, please feel free to reach out to us at support@sugarplumscrubs.ca

Policy Acknowledgment

By purchasing our products, you acknowledge and agree to abide by this return policy.