FAQ's

Are your sugar scrubs harsh? 

 

The facial scrub is made with finer sugar granules than the body scrubs. If you would like to request a finer sugar for your body scrub just let us know at support@sugarplumscrubs.ca

Do we get a discount on future purchases when we return our empty containers? 

Yes ! 15%

Where do we return our empty containers? 

Send us an email at support@sugarplumscrubs.ca, and we will discuss drop-off or pick-up locations and times.

Are your products nut free?

No they are not. Our products contain sweet almond oil, and coconut oil. Nut free products can be made if requested. Just let us know what you would like to order and we can customize an order for you. 

Can I order samples?

Yes you can. Get in touch with us via the contact us page and we will arrange a sample order.

Can I pay by e-transfer?

Definitely. Get in touch with us via the contact us page and we can accommodate your request.

Are you looking for brand ambassadors? How can I apply? 

We are always looking for brand ambassadors. If you want to be a #platinumsugarbabe, send us an email at support@sugarplumscrubs.ca for more information.

How can I find the status of my order?

We will send you proof of shipment and the tracking number for your orders. In the rare occasion that this doesn't happen contact us by email or send us a dm on instagram or facebook.

How long does an order take to be processed? 

Your order will be shipped within 7 business days. Many products are made to order, so your scrubs are likely to be at peak freshness. Please be patient with us during peak shopping times. Our products are worth the wait.

Can I ship internationally?

Definitely! Are you having trouble accessing shipping times or inputting your information? Send us an email at support@sugarplumscrubs.ca

Can I ship this as a gift?

Definitely, just put the correct address and if you would like a special note included in your order at it to the order notes.

Do you sell different scrub sizes? 

Not at the moment, you will find that our 4oz body scrub is sufficient for about 4 uses. This preserves freshness and ensures a more consistent scrub experience.

Will these body scrubs leave my skin sticky?

No they will not, be sure to rinse your skin with warm water to activate the sugar crystals and oils and you will be left with smooth skin.  

Do you sell salt scrubs? 

No, we prefer sugar scrubs because they are gentle and do not dry out the skin.